Effective date: 30th June 2019
Love wool is devoted to protecting and upholding your privacy. This aim of this page is to inform you of our policies regarding any personal data we collect from you, or that you provide to us, including the choices you have associated with that data. We use your data to provide and improve the service offered on our website. By using this website, you agree to the collection and use of information in accordance with this policy. In the context of the Data Protection Act 1998 and The EU General Data Protection Regulation 2016 (GDPR), the data controller is love wool.
1. What data do we collect?
1.1 Personal Data
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include:
- first and last name, age/date of birth, gender;
- shipping and billing address;
- contact details such as telephone number or email address; and
- orders made by you.
This list is non-exhaustive, in specific circumstances, we may need to collect further data for the purposes set out on this page. For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Personal data is primarily provided by you directly; however, we may also collect data indirectly, from third parties who have your consent to pass your details to us, or from publicly available sources.
1.2 Usage Data
We may also collect information about how our website is accessed and used. This usage data may include information such as your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
1.3 Tracking & Cookies Data
2. Use of Data
We require your data in order to manage your customer account, provide you with the goods and services you want to buy, and assist you with any orders and refunds you may ask for. We do this because of our contractual obligations to you, our legal obligations, and our legitimate interest in providing you with the best service. Your data may be used for various purposes:
- to ensure that content from our website is presented in the most effective manner for your operating system and web browser;
- to register you with our website and to deliver our website services;
- to process any orders you make with us and obtain payment;
- contacting you if we have any queries regarding your order;
- to respond to your questions, refund requests and complaints;
- to manage and improve our products and services;
- to notify you about changes to our services;
- cookies are used by us to provide you with a customised visitor experience and to make our services simpler for you to use – read more about our Cookies Policy below in section 3;
- to allow us to comply with any legal requirements and in the detection and prevention of theft, fraud, or other crimes;
- to protect our business and your account from fraud and other illegal activities; or
- for internal record keeping.
3. Cookies & Tracking Software Policy
3.1 What are cookies?
Cookies are files with a small quantity of data which may include an anonymous unique identifier. Cookies are sent to your web browser from a website and stored on your device. They allow websites to respond to you as an individual, modifying its operations to suit your needs, likes, and dislikes by collecting and remembering information about your preferences. Cookies are used by us to provide you with a customised visitor experience and to make our services simpler for you to use.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
We may collect information about your computer, including your IP address, operating system, and browser type, for system administration purposes. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
3.3 Other Monitoring Softwares
We use Google Analytics and other monitoring software on our site. These types of technologies also allow the owner of the technology e.g.Google to also access your information, we have no power over how your information is processed by third parties such as Google. Please read the privacy packages of the provider to understand how your information may be used by these third parties. Third-party services that we use on our site that may set cookies include Google, Woocommerce, GoDaddy and WordPress
You can instruct your browser to reject all cookies or to show when a cookie is being sent. To learn more about cookies, please visit http://www.allaboutcookies.org.
4. What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
5. Transfer of Data
6. Disclosure Of Data
love wool may disclose your personal data in the good faith belief that such action is necessary to:
- to comply with a legal obligation;
- to protect and defend the rights or property of love wool;
- to prevent or investigate possible wrongdoing in connection with this website;
- to protect the personal safety of users lovewool.co.uk or the public; or
- to protect against legal liability.
7. Security Of Data
7.1 Transmission & Storage Procedures
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online. Please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we endeavour to use commercially adequate means to protect your personal data, we cannot guarantee its absolute security.
7.2 Password Safety
To keep your personal data secure and prevent fraudulent activity, password safety is important to practice. We recommend you use a long password with a combination of uppercase and lowercase letters, numbers, and symbols. Changing your password periodically and avoiding obvious phrases like ‘password’ or your name also helps. We will never ask you to disclose your password to us or anyone else, and you should not share it with anyone. For security, all passwords are kept encrypted in storage.
9. Links and Embedded Content From Other Websites
11. Contact Us