Delivery, Returns & Refunds

Delivery Update: January 2022

We currently post to the UK & Ireland but are more than happy to provide a quote for postage to countries outside these areas.  Please get in touch.

For UK & Ireland deliveries we normally use Royal Mail but on occasion we may use other couriers such as Hermes or DPD.

UK Orders

  • Royal Mail 2nd Class Post is £3.35 or free for orders over £30 (after discounts are applied). All parcels delivered to the UK (including Channel Islands) are sent by Royal Mail Monday – Friday (excluding Bank Holidays).
  • Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Orders placed on a Friday may not be posted until Monday.
  • Royal Mail 1st class post is not a guaranteed next day service, it normally takes 1-3 working days to arrive.
  • Please note that we only post to the address provided with your payment. We cannot take responsibility if you have provided incorrect details or if you request the items be sent to a different address.
  • If your parcel has not arrived within 15 working days of dispatch, then it is your responsibility to contact your sorting office. You can also book a redelivery by visiting and entering the next working date after your parcel was dispatched. You do not need a ‘sorry we missed you’ card for this.
  • If there is still no sign of your parcel after you have explored these options, please contact us and we can discuss the matter further.

Local Pickup (Portadown, N. Ireland only)

All local pickup orders are assembled within 24 hours of being placed and are available for collection from our shop in Portadown, which is open 10am to 4pm Monday to Saturday.  Once you place a click-and-collect order, we will email you the collection details and arrange a suitable time to collect.

International Orders

Royal Mail International (untracked): – Now Ireland only

Due to recent significant increases in postal costs internationally and the challenges of Covid-19 and Brexit, we cannot offer a flat rate shipping fee for international deliveries other than to Ireland. If you live outside of the UK and Ireland and would still like to place an order, please contact us with details of your order and we will be able to calculate a quote for the shipping.

Within Europe at present, we can only ship to Ireland.  Please note that the flat rate fee is for orders up to 2kg in weight, please consider the total weight of your order and allow approx. 200g for packaging e.g. 18 x 100g ball = 1.8kg + 200g packaging is 2kg.  If your order exceeds 2kg we cannot use Royal Mail and will contact you to arrange to send either as two separate parcels with 2 separate postage fees or with an alternative courier at the postage fee they specify. In both cases you will have to pay the extra cost for exceeding the 2kg weight limit.

Currently, we are able to ship to the destinations listed below:



Returns & Refunds

Unwanted Goods

Should you decide you no longer want the goods supplied, items can be returned in their original and unused condition within 14 days of purchase for a full refund of the purchase price, with no quibble.  Please note that postage will not be refunded, nor will you be reimbursed for the cost of return postage.

If the item is not received in its original condition (e.g. the packaging has been removed, yarn has been balled/used, yarn has picked up a scent or animal hair etc.) it will be returned to you and a refund or exchange will not be issued.

Refunds will be made via the original method of payment.

If you experience problems with any goods, please contact us on 07927 764416 or e-mail

Faulty Goods

Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund – whichever you prefer and return postage will be reimbursed.

Please obtain proof of postage for all returns. If your returned parcel does not arrive with us, it is your responsibility to seek compensation and a refund will not be issued.

Refunds will be made via the original method of payment.

Please note patterns are non-refundable


Legal Entity – Valerie McCann