13/10/2019

Delivery Information

UK Orders

  • Royal Mail 1st Class Post is £3.45 or free for orders of £30 or more (after discounts are applied). All parcels delivered to the UK (including Channel Islands) are sent by Royal Mail Monday – Friday (excluding Bank Holidays).
  • Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Orders placed on a Friday may not be posted until Monday.
  • Royal Mail 1st class post is not a guaranteed next day service, it normally takes 1-3 working days to arrive.
  • If you need your items next day, or wish to use a signed for/recorded service, please contact us BEFORE placing your order.
  • Please note that we only post to the address provided with your payment. We cannot take responsibility if you have provided incorrect details or if you request the items be sent to a different address.
  • If your parcel has not arrived within 15 working days of dispatch, then it is your responsibility to contact your sorting office. You can also book a redelivery by visiting www.royalmail.com/redelivery and entering the next working date after your parcel was dispatched. You do not need a ‘sorry we missed you’ card for this.
  • If there is still no sign of your parcel after you have explored these options, please contact us and we can discuss the matter further.

International Orders

Royal Mail International (untracked): 

Most international orders are sent via Royal Mail. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. Packaging adds around 10% to the weight of the goods, so please allow for this when calculating the weight of your package. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 7-14 working days, though can sometimes take longer. Please note that Royal Mail International packages do not have tracking numbers.

For a quote to a destination not listed below, please contact us with details of your order and we will be able to calculate a price for you.

Currently, we are able to ship to the destinations listed below: